Archive of posts tagged benefits

The Effects of Process-Oriented Organizational Design on Firm Performance

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This article briefly summarizes the study “The Effects of Process-Oriented Organizational Design on Firm Performance”, by M. Kohlbacher and H. A. Reijers, which is to be published in the Business Process Management Journal. The study investigates which process management components (i.e. process design and documentation, management commitment towards process management, process ownership, process performance measurement, …

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The Effects of Process Orientation on Customer Satisfaction, Product Quality and Time-Based Performance

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This article is a brief summary of the paper “The Effects of Process Orientation on Customer Satisfaction, Product Quality and Time-Based Performance” by Kohlbacher M., presented at the 29th Annual International Conference of the Strategic Management Society in Washington D.C., October 2009 (http://dc.strategicmanagement.net). The work focuses on the question whether there is a positive relationship …

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The Perceived Effects of Business Process Management

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This article is a brief summary of the paper “The Perceived Effects of Business Process Management” by Kohlbacher M., presented at the IEEE International Conference in Toronto, September 26-27, 2009 (TIC-STH 2009). The paper empirically explores the outcomes of business process management by conducting interviews with a total of 44 process-oriented firms. Organizations were asked …

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The Effects of Process Management: A Literature Review

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This article is a brief summary of the paper “The effects of process orientation. A literature review” by Kohlbacher M., to be published in the Business Process Management Journal, vol. 16, issue, 1, 2010. The paper examines the literature to review studies that report about the influence of process orientation on organizational performance. Studies were …

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