Archive of entries posted on September 2009

The Characteristics of Process Orientation. Part 2: Management Commitment

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In a process-oriented organization, management needs to support the process program. Without the support of senior executives, the process idea cannot unfold to its full potential. There is a high risk for process management to fail if senior executives do not undertake necessary leadership roles and do not promote process-oriented thinking (Hinterhuber, 1995). Process oriented …

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The Characteristics of Process Orientation. Part 1: Design and Documentation of Business Processes

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Business processes present a difficult challenge in identification and analysis since they are often unknown quantities, have no names, and are not visualized in organizational charts (Kiraka and Manning, 2005). A prerequisite for managing an organization based on its processes is to know which business processes are performed within the organization and how they are …

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Business Process Management Conference 2010

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The Business Process Management Conference 2009 (http://www.bpm2009.org) took place at Ulm University in Germany from 7-10 September 2009. Next year’s conference will be held at the Stevens Institute of Technology in Hoboken, New Jersey, from 14-16 September 2010. See all details at http://www.bpm2010.org.

Process Orientation is neither a Question of Firm Size nor of Manufacturing Process Type

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This article is a brief summary of the paper “Process Orientation of Manufacturing Companies” by Kohlbacher M., published in Proceedings of the GBDI Tenth International Conference, Las Vegas, October 2008. In this paper a model for measuring a firm’s degree of process orientation is introduced. The model measures process orientation by means of ten dimensions …

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Main Characteristics of a Process-Oriented Organization

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According to (Hammer, 2007; Harmon, 2007; Hinterhuber, 1995; Melan, 1989; Reijers, 2006), an organization which has adopted the process-view exhibits the following characteristics: First, a prerequisite for managing an organization based on its processes is to know which business processes are performed within the organization and how they are related to each other. Hence, a …

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Process Performance Measurement in Outpatient Clinics

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This article is a brief summary of the paper “An ERP-Based Process Performance Measurement Approach in an Outpatient Clinic” by Kohlbacher M., Gautsch A., Zenz H. and Leodolter W., published in Academy of Health Care Management Journal, Vol.4, No.2, 2008. Process orientation does not only work for process industry, but can be applied to service …

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The Traditional Functional Structure of Firms

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A typical example of processing an order in a traditional functional-oriented firm can be seen in the figure below. As one can easily see, the natural sequence of the business process “order processing” is not reflected in the given structure. In a functional-oriented organization, the management board develops a strategy and each functional unit should …

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